Returns & Refunds
365 Day Return Policy & Instructions
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Fill Out the Online Return Form
Get an RMA Number (Return Merchandise Authorization) by filling out our online form, calling or via Live Chat.
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Ship Your Item with Return Label
Place your item(s) back into the original shipping box with your invoice. Be sure to pack it properly so your item(s) won't get damaged.
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Ship Your Item with Return Label
Prepaid shipping label will be emailed to you after initiating a return. Securely affix your return label to the outside of the shipping package. We cannot be responsible for lost packages.
Return Address
Wine Chateau Fulfillment Services
46 Colonia Drive
Piscataway, NJ 08854
Easy 365-Day Returns Policy
If you are dissatisfied with your purchase for any reason, you may return it to Wine Chateau within 365 days of the purchase date, subject to the conditions and exclusions below.
Eligibility Conditions
Please read conditions below. If all conditions are not met, Wine Chateau reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered packaging (including an intact bottle label and UPC code). Wine Chateau can only refund the original purchase price.
Nonreturnable Items
- Spirits
- Cigars
- Accessories
- Opened bottles
- Broken bottles
- Select special-order wines, or any item indicated on the website as nonreturnable
Exchanges
Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable unless a wrong item is sent to you.
Limited Liability
Wine Chateau is not responsible for personal data or items left in returned merchandise. Wine Chateau is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
- CUSTOMER SERVICE 888.423-8079
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